Privacy policy

Who we are

Fabulook (Kelly Marie) is the data controller for personal information collected in connection with our services. We are based at Unit 2, Whitehall Farm, Arrington, Cambridgeshire, SG8 0AG. You can contact us on 07972 761987 or by emailing the relevant studio.

This website

This website is informational. It does not have accounts or analytics. It has an enquiry form and a newsletter sign-up, explained below. Our hosting provider may keep standard, short-lived server logs (such as IP address and pages requested) for security and reliability; these are not used to identify or profile you.

Booking and payments

When you book a wellness session, treatment, beauty appointment, fitness class or academy course you are taken to one of our booking partners. They collect the details needed to take your booking and payment (such as your name, contact details and payment information) and process them under their own privacy policies. Card details are handled by the booking partner and its payment provider and are never seen or stored by Fabulook.

We receive your booking details from the partner so that we can provide the service you booked. We use them to manage your appointment, contact you about it if needed and keep business records. Our lawful basis is the performance of a contract with you and our legitimate interest in running the business.

• Gymcatch – Wellness studio bookings and payments. Privacy policy
• Fresha – Wellness treatments, beauty treatments and academy course bookings and payments. Privacy policy
• Bookwhen – Fitness class timetable, bookings and payments. Privacy policy
• Instagram (Meta) – Social media pages linked from this site. Privacy policy
• Facebook (Meta) – Social media pages linked from this site. Privacy policy
• WhatsApp (Meta) – Messaging when you choose to contact us on WhatsApp. Privacy policy

When you contact us

If you call, email, message us on WhatsApp or get in touch on social media, we use the information you give us to answer your enquiry and, where relevant, arrange your booking or event. We keep enquiry details for as long as needed to deal with your enquiry and for a reasonable period afterwards.

Enquiry form

Our party enquiry form asks for your name, phone number, email address and details of the booking you're interested in. We use this to reply to you and, if you go ahead, to arrange your booking. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries. We keep enquiry details for up to 12 months after our last contact, unless you go on to book with us.

Newsletter

If you sign up to our newsletter, we use your name and email address (and your phone number if you choose SMS) to send you news and offers. Our lawful basis is your consent. You can unsubscribe at any time using the link in any email, by replying STOP to a text, or by contacting us. We keep your details until you unsubscribe.

Who processes form data

Our forms are provided by Tally (Tally BV, Belgium), which stores the information on our behalf. Tally privacy policy

Marketing

We will only send you marketing messages if you have agreed to receive them, for example by signing up to our newsletter or when booking through a partner platform. You can opt out at any time using the link in any message or by contacting us.

How long we keep information

Booking and payment records are kept for up to seven years to meet accounting and tax obligations. Other information is kept only for as long as needed for the purpose it was collected.

How to complain to us

If you're unhappy with how we've used your personal information, please tell us so we can put it right. You can:

• Email us at Fabulookwellnessstudio@outlook.com with "Data protection complaint" in the subject
• Call us on 07972 761987
• Or raise it with us in person or by message, and we'll treat it the same way

We will acknowledge your complaint within 30 days, look into it, keep you updated, and tell you the outcome and what we've done.

If you're still not happy, or you'd rather not contact us first, you can complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to data portability. To exercise any of these rights, contact us using the details above. You can also complain to us or to the ICO, as explained above.

Cookies

See our cookie policy.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.